I echo other positive responses to this unit on Lisa's point, especially about creating content outside of the CMS. I've seen lost work on my end and on the students' end, so one of the first things I stress to students is to write their discussion responses in Word or something else and then copy/paste it into the CMS. Saving everything on your hard drive is also a good tip, and lately, I've been getting into the habit of putting my work into Google Docs since cloud computing will become every more pervasive.
I enjoyed the examples in Ko & Rosen's Chapter 12. I actually found myself more tuned in to that chapter than the the previous one. Though it would be nearly impossible for any author/authors to cover all aspects of online classroom mangagement, Ko/Rosen did a pretty darn good job highlighting some of the "types" of students who populate the online world. My favorite was the "Must Have An A" student. I actually encountered a similar one with "Must Pass This Class, but I don't want to do any work." LOL.
There was a statement in Chapter 12 that intrigued me: "At this time, more and more institutions have guidelines in place for student conduct online, but where online education is new, guidelines may be lacking and there may be few administrators who have firsthand familiarity with online classroom management" (353). Does MCC have guidelines/protocols for online students? I am sure there must be an on-ground student handbook somewhere (I haven't seen it), and I wonder if there is such a thing for the MCC online world.